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No Jitter

The PBX is Back, Baby (It Actually Never Left)

3 days ago

By Dave Michels

Beyond the Unified Workspace: Why Tech Can't Solve Our App-Switching Problem

2 hours ago

By Lisa Schmeiser

Businesses Say They Want AI, But Their Data Isn’t Ready

Yesterday

By Hannah Warfel

No Jitter Roll: AWS Announces AgentCore for AI Agent Creation

5 hours ago

By Hannah Warfel

Workers' Use of Shadow AI Presents Compliance, Reputational Risks

2 days ago

By Terri Coles

How To Integrate Microsoft Teams Phone and the Contact Center

4 days ago

By Irwin Lazar

Slack Debuts New AI Features, Revamps Pricing

Yesterday

By Matt Vartabedian

Andrew Casson

May 19

Google Discusses 5 Ways It Uses AI to Change the Workplace

Mar 24

By Hannah Warfel

Meeting Rooms in the Era of the Hard Stop

Jan 19

By Eric Krapf

Front’s Topics, Agent Put AI-Powered Automation Front and Center

3 days ago

By Matt Vartabedian

Microsoft Puts New Edge in WebRTC

Jan 20

By Phil Edholm

Engaging the Nomad

Jan 17

By Brent Kelly

Google Wave and Exclusive Collaboration

Jan 17

By Eric Krapf

PBX Evolution: Where It Was, Where It Is, & Where It’s Going

Jan 17

Apple Scraps Office-Return Deadline Without Setting New Date

Jan 17

What Would Ayn Rand Say About Customer Engagement?

Jan 18

SOA, SOP, or SOL?

Jan 18

By Eric Krapf

Microsoft Ignite: Here Are the New Microsoft 365 Collaboration Features

Jan 16

By Lisa Schmeiser

How HP Is Betting Big on Meeting the Needs of the Hybrid Workplace

Jan 16

By Craig Durr

Flex Spaces: Designing for 'Collectiveness'

Jan 16

By Beth Schultz

Gerrit V Lydecker Jr.

Jan 17

By Gerrit Lydecker

A Roadmap for Selecting the Right CCaaS Vendor

Jan 16

By Diane Myers

Joke of the Day

Jan 16

By Eric Krapf

Weak Ties Are Part of Strong Workplace Strategy

Jan 16

By Lisa Schmeiser

The Nortel Auction: Winners and Losers

Jan 20

By Eric Krapf

The Simplicity of it All: Deploying with Virtual Appliances

Jan 16

By Ed Kus

Who is Moving to Hosted/Cloud IPT and UC?

Jan 19

By Gary Audin

No Jitter Roll: Verizon Adds AI-Powered Tools to Its Virtual Contact Center

Jan 16

By Lisa Schmeiser

Cognitive for Everyone: IBM's Open Approach to Watson

Jan 19

By Michelle Burbick

NetScout to Acquire Psytechnics

Jan 19

By Eric Krapf

What's a T-Mobile Digits?

Jan 19

By Dave Michels

Avaya Acquires Edify for Orchestration and Workflow Capabilities

Jan 16

By Sheila Mcgee-smith

Putting Net Neutrality Ruling Into Perspective

Jan 19

By Gary Audin

MVS for Cisco: Some Things Change, The Big Ones Stay the Same

Jan 19

By Michael Finneran

What You Should Know About AI and Knowledge Management in the Contact Center

Jan 16

By Blair Pleasant

What's the Big Deal about Carrier Aggregation?

Jan 19

By Michelle Burbick

QoS in the LAN? You're Kidding!

Jan 19

By Terry Slattery

Managing Wired IoT Devices in a Wireless World

Jan 18

By Gary Audin

Mitel Announces Truly Virtualized IP Telephony Solution

Jan 19

By Allan Sulkin

Working Appropriately: The Way of the Future

Jan 17

By Eric Krapf

Cisco's iPhone

Jan 18

By Matt Brunk

No Jitter Roll: 8x8 Removes Sipes as CEO; RingCentral Releases DaaS Offering

Jan 16

By Ryan C. Daily

Dynamic Contact Center for Dummies by Genesys

Jan 16

By Sheila Mcgee-smith

Session Border Controllers Evolving to Support Video Conferencing

Jan 17

By John Bartlett

Will Spam Be the End of the PSTN?

Jan 16

By Phil Edholm

Salesforce Closes Slack Acquisition, Tees Up More to Come

Jan 16

By Ryan C. Daily

Barry O'Sullivan

Jan 18

By Barry O'Sullivan

Vendor Layoffs Continue; Avaya Now

Jan 17

By Eric Krapf

Deploying—and Adopting—Gen AI-based Assistants

Jan 16

By Eric Krapf

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